How to connect to TeamViewer for the purpose of gaining remote control access to a customer´s computer

Background

Remote installations and demos are becoming increasingly relevant, in order to minimize travel expenses and optimize time management. TeamViewer is a great and easy-to-use tool to establish remote control access to another computer (customer device).

– You must have TeamViewer installed on your Computer.

– The customer must have TeamViewer installed on their Computer.

– It might be necessary for you or the customer, to update the version, as it is not downwards-compatible. 

How to connect to TeamViewer for the purpose of gaining remote control access to a customer´s computer

Open TeamViewer by clicking on this desktop icon.   

Set the panel to “Remote Control”.

Ask your Customer to give you their ID and Password. Fill the Customer ID in the field “Partner ID” and press “Connect”. The software will then ask you for the Password. Fill in the Customer Password and press “Log On”. Teamviewer will then display the Customer´s desktop, with you in control.

Besides remote control access, TeamViewer also features meetings and other functions, similar to Skype, Zoom, etc. However, another great and unique feature is the “Augmented Reality” Mode, which allows you to video chat with a customer and give real-time instructions, including augmented reality features.

Set the panel to “Augmented Reality”.

Scan the QR code with your phone and download the free “TeamViewer Pilot” App.

In practice, advise your customer to open TeamViewer. Open the app on your phone and give the displayed ID to your customer, to fill in the box “Partner ID”. After pressing “Connect”, you will receive a video-call from the customer´s computer. The AR tool allows you to mark things on the screen or create short instructional videos. Give it a try at home for yourself, before engaging in a meeting or support call.

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