How to Uninstall NucleoView Software for the NC-200, NC-250, and NC-3000

Background

Once the NucleoView software has been installed, it is possible to upgrade to newer versions without uninstalling the previous version. Sometimes, however, files can become corrupted or the older drivers may no longer be supported. In these instances, it is often necessary to completely uninstall the software and all associated drivers. This How To will provide step by step instructions on how to do this. 

How To Uninstall NucleoView Software

  • Uninstalling of NucleoView software and drivers does NOT delete any files created or associated with the NucleoView software. However, it is best to ensure that all Data files (.CM, .cmpp, PDF, CSV, Adapted Scripts) are backed up prior to uninstalling just in case.
  • Open the Control Panel in Windows

Select “uninstall a program”

  • There will be 3 items that need to be uninstalled. 
  • First is the NucleoView NC-200
  • Right click on it and select “Uninstall”
  • It will then ask if you want to allow this app to make changes select “Yes”
  • You will then be prompted to uninstall NucleoView
  • Select Yes
  • Once finished Hit “OK”
  • Next you will need to uninstall “MatrixVisionDriverPackage_x64”

It will ask if you are sure, select “Yes”

  • It will then ask if you want to allow this app to make changes select “Yes”
  • The final driver is a Windows Driver labelled 
    • “Windows Driver Package – IDS Imaging Development Systems GmbH (ueye_boot) USB”
  • *Note- It is VERY important that you delete this driver if you will be re-installing on the same computer. Failure to delete this one can cause communication failure after re-installation.
  • Right click on it and select “Uninstall”
  • It will then ask if you want to give the App permission to make changes, Select “YES”
  • It will Ask if you wish to continue, select “yes”

You have now completely uninstalled NucleoView and all associated drivers for the NC-200. This is the same for the NC-250 and NC-3000 except for the name of the NucleoView (see below)

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