Request support

Tailored support from our specialist team

Our trained Field Application Scientists (FAS) are available to respond to your support needs on demand. So, in the rare instance that you encounter a technical issue, solutions are just an email or phone call away.

For support inquiries, please send an email to support@chemometec.com. To help us assist you as quickly as possible, please include your contact details, instrument type, serial number, and a detailed description of the issue.

Service/validation plan for priority support

If you have a Service Plan or a Validation Plan subscription for your instrument, priority access to your regional FAS team is included in your plan to get you back up and running as quickly as possible.