My product arrived at room temperature, but it is supposed to be stored at 4°C or lower. Is it still OK?

All products are shipped at ambient temperature without affecting product performance or quality. When you receive a product, follow the storage instructions, ensuring it is stored at the recommended temperature. You can find the storage temperature for each product’s primary container and package insert, under the section ‘Storage’.

Most of our products will remain stable at room temperature for several days, but as soon as you receive your product(s), please follow the storage and temperature recommendations to prolong shelf life.